Big thanks to Jennifer Chadwick and zeroheight for interviewing me about stuttering and customer service design for both online and offline experiences. The title of the article speaks for itself, Meet Daniele: 4 practical ways to design for a person with a stutter.
I enjoyed this interview very much as I was able to talk about stuttering along with user experience design and accessibility! Franky Banky also makes a few appearances.
We talked about offering multiple options for engaging with customers who stutter (and speech differences in general) prevents a lot of people from getting shut out while we wait for voice-activated systems to improve (if ever?).